How can we help you?

🚗
Buying a Vehicle
12 articles
📋
Placing an Ad
9 articles
💳
Finance & Payments
7 articles
🔒
Account & Safety
10 articles
Buying a used car? Read our Used Car Buying Guide UAE Budget, history, mileage, inspection, test drive, paperwork and safe payment, step by step. Read the guide
Buying a Vehicle
How do I contact a seller?⌄
On any listing page, you will find a Call Seller and a WhatsApp button. Clicking Call will open your phone dialler with the seller's number. WhatsApp will open a pre-filled message so you can start the conversation instantly. Each seller chooses which visitors can see their number (all visitors worldwide by default, or only the UAE, only the GCC, or only the Middle East and Arab region); if you are visiting from outside the seller's choice, you will see "Contact Number Restricted" instead of the number.
Are all listings verified?⌄
Listings from our verified dealers carry a green "Verified Dealer" badge. These dealers have been vetted by our team. Private seller listings are not verified but all users must register with a valid UAE phone number.
How do I know if the price is fair?⌄
Every listing page includes a Finance Calculator. You can also use our AI Price Estimator when placing an ad to see the current UAE market range for any vehicle. Our AI analyses thousands of real transactions to give you an accurate range.
Can I arrange a vehicle inspection?⌄
We recommend always inspecting a vehicle before purchase. We partner with certified inspection centres across the UAE. Contact our support team for a referral.
Placing an Ad
How do I place an ad?⌄
Click "+ Place Your Ad" in the top navigation and choose what you are selling. For a car or motorcycle, AI Smart Post does most of the work: add photos of the outside and the inside, add your VIN if you have it (optional), and AI fills in the details for you. You then confirm what AI was not sure about, add what is still missing, such as the condition and the regional spec, set your price and publish. Heavy vehicles, boats, jet skis, number plates and accessories have a simple form to fill in: add your photos, fill in the details yourself, set your price and publish. On a heavy vehicle, boat or jet ski ad, AI can still write the description and estimate the market price for you when you ask.
How does AI Smart Post work?⌄
Add 3 to 20 clear photos: the front, the back, both sides, the seats and the dashboard. AI reads them all together and fills in the make, model, trim, year, body type, colours, engine, fuel type, transmission, seats and the car's features. A clear photo of the dashboard lets AI read the kilometers too. If you add your VIN, or scan your Mulkiya, AI checks it against your photos and our vehicle list and asks you whenever the two disagree. A car's VIN is saved with its ad, where only you and the DubiMotors team can see it: buyers never do. Your ad's location is filled in too: the emirate and map pin saved on your profile or, if you have none saved, your current location (your browser asks you first). You can move the pin or remove it. You only see what AI confirmed, what it needs you to confirm, and what is still missing, and you can change any detail before you publish.
How long does my listing stay live?⌄
Every listing stays live for 60 days. Before it expires you can renew it for another 60 days from My Ads, and if it has already expired you can bring it back from there too.
Is it free to list?⌄
Yes. The Basic listing package is completely free. Featured and Premium packages are paid upgrades that give your listing more visibility.
Account & Safety
How do I create an account?⌄
Click "Sign In" in the top navigation and open the "Register" tab. Enter your full name, email address and a password, then click "Create Account". You can also continue with Google. By default, buyers in every country can see the phone number on your ads (Worldwide); you can change who can see it at any time in your profile under Contact Preferences.
How do I report a suspicious listing?⌄
On any listing page, scroll to the bottom and click "Report this listing". Our moderation team reviews all reports within 24 hours.
Is my personal information safe?⌄
Yes. We never share your personal information with third parties without your consent. Your phone number is only shown to other users when you choose to list a vehicle, and you choose which visitors can see it in your profile under Contact Preferences: UAE only, GCC, Middle East and Arab region, or worldwide (the default). You can change it at any time. Please read our Privacy Policy for full details.
Still need help?
Our support team is available 7 days a week, 9am to 9pm UAE time.